Terms and Conditions
All prices are based on a maximum 3 hour cover period. In the event of the service extending beyond the standard 3 hours an additional supplement will be charged at £22.50 per hour or part thereof which will be collected after the service.
Cancellations within 48 hours of your scheduled flight arrival or departure time will be charged at 100% charges. Cancellations outside of 48 hours will incur an administration charge of £15 per booking.
Late bookings made within 48 hours of your scheduled flight arrival or departure time will be subject to a £25 supplement.
Services booked for Christmas Day, Boxing Day, New Years Day, Good Friday and Easter Sunday will be subject to a £25 supplement.
All prices quoted are inclusive of UK VAT.
Prices may be subject to change and we will update you on any price increases.
Airside access and fastrack operating hours are subject to the each airports operational restrictions.
It is sometimes necessary for an airport to amend the arrival gate of an aircraft at short notice. If this is the case we will endeavour to react to any such changes, however in the event of you flight arriving and you can not locate your Swissport Greeter please telephone the number detailed on your email confirmation.
It is the passenger(s) (or person booking the service) responsibility to ensure that the information supplied at the time of booking is correct. Swissport Concierge will not be responsible for incorrect information supplied at the time of booking in relation to dates, flight numbers, airlines or arrival /departure times.
It is the passenger(s) (or person booking the service) responsibility to ensure that a valid contact number is supplied. Swissport Concierge will not be responsible should an incorrect number be given.
If after booking your service with Swissport Concierge any of the details change, it is the responsibility of the passenger(s) and/or person who booked the service to notify Swissport Concierge of any such changes by emailing UK.Conciergerepresentation@swissport.com In the event of changes being notified within 48 hours of the flight time an administration charge of £15 will apply.
Swissport Concierge is not responsible for passenger(s) arriving late to the airport which results in denied check in or boarding the aircraft.
Delays – (Departing the UK) In the event of your departure being delayed on the day and it takes the service beyond 3 hours then we will give you the option at the time for us to provide additional coverage charged at £22.50 per hour. (Arriving into the UK) In the event your flight being delayed more than three (3) hours then it is the responsibility of the passenger(s) and or booking agent to contact Swissport Concierge on the number noted on the confirmation supplied at the time of booking to confirm if coverage is required (charged at £22.50 per hour or part thereof from the arrival time of the flight – If no contact is made Swissport Concierge will not provide a greeter for the new arrival time.
Swissport Concierge‘s total liability shall not exceed the total sum paid we have charged for the booking.
Swissport Concierge shall not be held responsible for delays or denied access to and from the UK resulting from insufficient / out of date paperwork or visas. It is the travellers’ responsibility to ensure they have a valid passport and the necessary travel documentation.
Swissport Concierge greeters are not insured to carry passenger baggage (cabin baggage included). A porter at some airports may be available to pre-book and you will be advised at the time of booking if this service is provided from your chosen airport at an extra cost.